Policy Statement:

This website is owned and operated by Snack Factory, LLC (hereinafter “Snack Factory”, “we” or “us”) recognizes that many visitors to our website, official social media sites, or other online properties, collectively “digital properties,” are concerned about the information that you provide to us or that may be collected and how we treat that information. This Privacy Policy explains how we may collect and use your information, particularly your personal information, and the choices you can make about what information you share.

This Privacy Policy applies to all of our digital properties and covers information collected in connection with your access use of our digital properties. Please read this Privacy Policy carefully. By continuing to interact with our digital properties, you are agreeing to the practices described in this Privacy Policy.


We ask that you read this Privacy Policy from time to time. SNACK FACTORY may modify this Privacy Policy at any time in its sole discretion. If we make material changes to this Privacy Policy that increase our rights to use personal information we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominent posting on our sites.


This website is a general audience website not directed at users under the age of 13. SNACK FACTORY does not knowingly request or collect personal information from children under the age of 13. If we obtain actual knowledge that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that information.


SNACK FACTORY collects information about you when you interact with our digital properties. We collect information you voluntarily provide to us including, but not limited to, personal information such as your name, physical address, e-mail address, phone number, photos, birthday, credit card information, gender, social media information and profiles.

In addition, we may automatically collect information about the devices you use to interact with our digital properties. The information we automatically collect may include your IP address, device identifier, web browser type and version, photos, page/app views, date and time of page views, and language. SNACK FACTORY may also collect information about how you use our digital properties, such as what you have searched for and viewed on our digital properties.


When you visit our digital properties, SNACK FACTORY may place pieces of code, commonly referred to as “cookies,” or similar technology on your devices. SNACK FACTORY uses cookies to collect information about how you use our digital properties and enhance your interaction with them by saving your preferences. Many Internet browsers and mobile devices allow you to block the installation of cookies. You may choose to enable these options. However, enabling these options may prevent you from using many of the core features and functions available on our sites.

Our digital properties also employ “web beacons” associated with cookies that help us determine various types of non-personal information. For example, when you ask us to send you information on a promotion or via newsletters, web beacons may be used to determine how many of the e-mails sent were actually opened.


From time to time, our digital properties may host or include notices of promotions, contests, sweepstakes or other activities SNACK FACTORY or its affiliated companies are conducting. Some contests or activities where you enter via our digital properties will require you to provide personal information in order to participate.

Any and all contests or promotions referenced or conducted via our digital properties are subject to the terms and conditions of each individual contest or promotion. Please review the official contest rules carefully and note that the official rules for a given contest may have additional information and requirements related to privacy. In particular, children under 13 years old who would like to enter one of SNACK FACTORY’s contests will need the consent of a parent or guardian and must comply with other procedures pursuant to law. In the event there are any differences between the rules or policies governing the individual contest or promotion, and the general rules and policies contained on this website, including, for example, this Privacy Policy and our digital properties’ Terms of Use, the rules or policies specific to the contest or promotion shall control.

Some of the contests, promotions, sweepstakes or other activities that are available at or through our digital properties may be administered by a third party. By virtue of these relationships, the third parties may obtain personal information that you voluntarily submit as a result of participating in such contests or activities. Any and all such contests or activities shall be governed by the rules and/or policies set forth from time to time by the third-party company, or which may be posted by SNACK FACTORY regarding such individual contests, promotions, or sweepstakes.

Any and all information, stories, pictures or other data or items submitted to our digital properties for participation in any promotions, contests, sweepstakes or other activities which may be available at or through our digital properties, shall immediately become the property of Snack Factory, LLC SNACK FACTORY reserves the right to use any and all such information, stories, pictures or other data or items for any lawful purpose; and all such information, stories, pictures or other data or items which may have been submitted to SNACK FACTORY shall become the sole property of Snack Factory, LLC, all rights reserved.


Visitors to this website may be asked to complete surveys or opinion polls regarding their interests, thoughts, opinions and attitudes. These types of surveys help SNACK FACTORY understand the needs and desires of our customers. Sample answers to such surveys may be posted to this website. Such sample answers could possibly include some of your personal information, such as your first name or city, but SNACK FACTORY will not include your last name, phone number, street address or e-mail address as part of any publicly available posting of survey results.


SNACK FACTORY may use the information it collected about you, including your personal information, for a number of purposes, including:

  • To communicate with you via email and mailing lists and respond to inquiries, purchase orders, requests and/or applications;
  • To facilitate your shopping experience and transactions including account creation, processing and fulfilling purchases, communicating about orders and their status, and personalizing the customer experience where possible;
  • To offer you information and promotional material about the products and services you see on our sites;
  • In accordance with contest, sweepstakes, or other promotion rules, such as to notify you when you win;
  • To provide you with advertisements based on your interests;
  • To provide you with an interactive social media experience that allows you to connect your social networking community to our sites;
  • To serve the functions of our websites and applications, such as allowing you to find local businesses or other venues near your current location;
  • To manage SNACK FACTORY’s everyday business needs, such as administration and improvement of our digital properties;
  • To analyze the performance and functioning of our digital properties;
  • To study how consumers use our websites and apps and to perform other market research; and
  • To prevent fraud, to enforce our digital properties Terms of Use, to comply with all applicable laws and SNACK FACTORY’s corporate reporting obligations, and to enforce SNACK FACTORY’s agreements.


SNACK FACTORY and our digital properties do not currently deliver advertisements to other websites, either along with or through an advertising partner. If and when our digital properties choose to work with an advertising partner for such a purpose, various forms of tracking may be used by said advertising partner(s). Collection of your personal information by third-parties is not governed by this Privacy Policy. Please consult the privacy policies of those third parties to determine how they collect and use your personal information. Many third-party advertisers and some digital properties allow you to opt-out of third-party advertising. Information and resources to opt out of interest-based advertising are available from the Digital Advertising Alliance at http://www.aboutads.info/choices/ and the Network Advertising Alliance at http://networkadvertising.org.


SNACK FACTORY may share your information with third party service providers who perform services and a variety of functions on our behalf to support our interactions with you, for example, financial institutions that assist SNACK FACTORY with credit card transactions. These third parties may have access to your information that is collected through our digital properties. However, all such third-party service providers have no independent rights in the information and are prohibited from using any such information to which they are granted access for any purpose other than for which they were selected to work with SNACK FACTORY.


SNACK FACTORY may disclose your information to third parties, including law enforcement authorities, where SNACK FACTORY determines that doing so is appropriate to:

  • Enforce its Terms of Use;
  • Protect SNACK FACTORY’s property, services and legal rights;
  • Prevent physical harm to the persons or property of others;
  • Prevent fraud against SNACK FACTORY’s and others;
  • Support auditing, compliance, and corporate governance functions;
  • Comply with subpoenas, court orders, or similar legal processes, including to law enforcement agencies, regulators and courts; and
  • Comply with any and all applicable laws.

SNACK FACTORY will also transfer your information to a purchaser of SNACK FACTORY or SNACK FACTORY assets.

SNACK FACTORY may also disclose personal or non-personal information for purposes of a contest, sweepstakes, promotion or other activity available on the website or to improve our marketing or promotional efforts. There may also be times when we share aggregate information (that does not individually identify any particular person) with advertisers, business partners, subsidiary companies, affiliated companies, parent corporations, sponsors, joint venture partners and other third parties in an effort to customize or enhance the content and advertising of our website for future users or to improve our marketing and promotional efforts. We may also integrate and aggregate data from web log files to assist us in understanding how this website is navigated and the relative popularity of various features and content.


SNACK FACTORY may begin collecting information as soon as you visit our digital properties. By using our digital properties, you permit SNACK FACTORY to collect and use your information in accordance with this Privacy Policy.

SNACK FACTORY permits you to access the personal information we have collected about you and permits you to “opt out” of our collection, retention or disclosure of such information (subject to SNACK FACTORY’s protection of itself and others, disclosures for legal reasons and SNACK FACTORY’s current technological capabilities). In order to access the personal information that we may have collected about you, or to request that we limit our contact with you, limit our disclosures to third parties, or otherwise “opt out” of something that we are doing with your personal information, please e-mail us at [email protected]

Please keep in mind that to protect your privacy and security, we may take reasonable steps to verify your identity before granting you access to any personal information or “opt out” capabilities. You can unsubscribe to email, text, or other messages in your account settings or by following the instructions contained within the message.


Our digital properties enable you to associate your social network accounts including, but not limited to, Twitter, LinkedIn, Facebook, YouTube, Instagram, and Pinterest with SNACK FACTORY.

By using this functionality, you give SNACK FACTORY permission to access all of the elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network’s terms of use and this Privacy Policy. Your settings may enable SNACK FACTORY to retrieve information from your social networking account, such as your username and public profile. Please refer to the privacy settings in your social network account for information about what data is shared with SNACK FACTORY and other connected applications and to manage the data that is shared through your account, including information about your activities using our sites.

SNACK FACTORY does not retain your username or password for social networking platforms for any longer than is necessary to complete an interaction. If you would like to disconnect a social media account from SNACK FACTORY, refer to the settings of that social media account and its provider.


SNACK FACTORY has implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard information that can individually identify you.


Residents of the State of California may request to opt out of sharing personal information with third parties for the third parties’ direct marketing purposes. California residents may opt out of such third party sharing using the procedures detailed in Access To Your Personal Information and “Opt Out” Procedures above.

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, you may request removal of content or information you have publicly posted by emailing [email protected] Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested. For all requests, you must put the statement “Your California Privacy Rights” in the subject field of your email and include the name of the service with respect to which you are requesting the information, as well as your name, street address, city, state, and zip code. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.


For general inquiries, please complete the form on the Contact Us page on our website.
For questions or comments about our privacy practices or this Privacy Policy, please contact us at:

Snack Factory, LLC
P.O. Box 32368
Charlotte, NC 28232
Attention: Legal Department
Phone: 704-554-1421
Email:  [email protected]

SNACK FACTORY may have several operators collecting or maintaining personal information. The operator that is responsible for responding to privacy inquiries is the General Counsel or Assistant General Counsel in the Snack Factory, LLC Legal Department. The address is listed above. Other operators that may be involved in the collection or maintenance of personal information may include but is not limited to other members of the Snack Factory, LLC Legal Department, Shopify Inc., Stripe, Wells Fargo Bank, N.A., The Rocket Science Group dba MailChimp, SweettoothRewards.com, Coresco, Inc., 9 Squared Inc., InterCerve, Inc., and Creative Mailing Solutions.